Review:
I am a professional tax preparer who has been using 2nd Story Software's product, TaxAct, for over 6 years.
I was recently contacted by several of my clients as they received a notice from the state indicating an error on their 2006 Maryland Tax Returns. Upon further investigation, it was discovered that TaxAct's 2006 MD State software contained an error. (A number that should have been carried over from the Federal Tax Return to the State Tax return did not, causing an an understated state income.)
TaxAct was notified, provided with all applicable data, and promised to resolve the problem. One week later, TaxAct informed me that although their software did in fact contain a mistake, they would not reimburse any of my clients the interest and penalties that MD State has imposed as a direct result of their error. They informed me that I should have manually changed the numbers, even though their tax software specifically instructs against it.
I am amazed and appalled that this company will not stand behind their product. I will not use TaxAct again and advise anyone AGAINST using TaxAct.
LS Larch |
