Tax Software Reviews

No good.

Best tax service.  I have used Turbo Tax for many years and decided to switch to see if I could get a better deal on efiling both federal and state taxes...glad I found FreeTaxUSA..  I saved $50 on just my taxes.  I also do 3 other people's taxes- so we saved a total of $200..  This site is easy to use and guides you step by step.  The best thing is that I was able to get $300 more from FreeTaxUSA than Turbo Tax...I highly recommend this site.

I've used this site for years its wonderful and easy to use

This site is really simple and I don't understand how anyone can't figure out how to use it. I will not be paying HR Block $300 when they don't seem like they have a clue of what they are doing and for something I can easily do myself.

I've used turbo tax and hr block, this was a lot easier and there were no tricks to get to pay more, under ten dollars, this is was great.

I am 76 years old, very alert, but still 76 years old, FreetaxUsa was great, already got my refund took 9 days total after accepted, it was the best tax experiences I have ever had after filing for almost 60 years, It should be great for seniors, you really can not make an error, Robert Urtel, Rochester Hills Mi

Very straight forward, calculations are automatically done at each stage...Switched from another software which was a mess. Highly recommended

I am a satisfied customer. I

LOVE... free tax usa, they are great and totally worth it. FreeTaxUSA is simple and easy to use, they dont miss anything. LOVE them

I have used FreeTaxUSA since 2005.  I have never had a problem, but my taxes are pretty straight forward.  So, I also haven't had a need to contact support staff. I do like that they carry over my previous year's info.  I will continue to use until I have a problem.

I have the same complaints as some of the others, very poor customer service. I cannot believe that there is not a phone number to call. I sent e-mails to the Support Center and both times I received pre-typed, generic e-mails that did not help me at all. I do not like being taken advantage of, so I filed a complaint with the BBB against them. According to the BBB, freetaxusa has an excellent rating. I would recommend that if you are not satisified with the service that you also file a complaint with the BBB, because if we don't, then freetaxusa will continue business as they are now and nothing will change. I will not be recommending freetaxusa to anyone and would encourage people to use the free filing service provided by the IRS directly. I wish I would have done that first and saved myself alot of hassle.

I have been using FreeTaxUSA.com since 2006 and have NEVER had a problem. When I have had an issue, I sent a request to the support center and received a response within minutes. I have always received my refund within 2 weeks. I strongly recommend FreeTaxUSA.com.

P.S. - No, I wasn't paid or asked to provide this review but I was able to file my federal taxes for free despite my income and my state taxes for under $10 and in my honest opinion this was the least I could do.

The questions they ask are very vague and they don't give good instructions as to what qualifies for many of the questions asked.  Seems a little misleading and I could see many people getting a larger refund than they truly deserve just because the website lets them get away with it.  Although easy to enter info than many other tax softwares I have used, I think it is too simplistic and doesn't spell out what qualifies.  For example, when I was entering my education expenses it does not specify that you are to include employer reimbursed education expenses under tax-free scholarships.  (Any lay person may not know to include that--I had to look it up on the IRS website to be sure myself).

I usually use taxact.com, but I couldn't logon this year.  So, I visited the IRS web site and found free tax usa.  It was slightly cheaper than taxact, so I decided to give it a try.  I had a great experience.  I got my taxes done in about 30 minutes.  It walked me through everything I needed and was very straight forward.  It was free to file the federal and $9.95 for the State.  I added the audit protection, ($5.95) because I did a google search and found a coupon for it.  I am very happy with this web site and will definitely use them again next year.

Does not seem to like dial-up connections. Couldn't create a new account. Had to select a rating for this service, even though I don't have one.

Scammers. Do not use this freetaxusa.com. All they did was steal my money. They have no phone number. Horrible. I am very disappointed. They are refusing to give me my money back. I can't believe this. All this for ten bucks...